Our services.
Discover how our sensory-rich design services can transform every stage of the customer journey across a variety of industries. Whether you're in hospitality, retail, tourism, or beyond, our expertise in creating immersive environments ensures each interaction is unforgettable. We bring a unique touch to any setting, enhancing experiences and deepening connections throughout the entire customer experience.
Customer Journey Review.
We evaluate your existing customer journey through a sensory and emotional lens to uncover overlooked details, missed opportunities, and areas for alignment. This efficient, expert-led review offers practical quick wins and thoughtful recommendations to help you craft a more emotionally resonant, sensory-rich experience.
Client Type: Boutique Hotels, Retail Stores, Wineries, Restaurants, Guest Lodges, Tourist Experiences, and Entertainment Venues.
Needs: Clients seeking a fresh, outside-in perspective to refine key touchpoints, strengthen emotional brand connection, and elevate their overall experience. From service tone and spatial flow to scent, lighting, and storytelling, they want to create lasting impressions that increase engagement and build brand loyalty.
Conceptual Sensory Customer Experience.
We create bespoke, multi-sensory experiences tailored to your unique needs, ideal for brands looking to introduce a new offering or service to their clients and seeking fresh, innovative conceptual ideas and experiences.
Client Type: High-End Retail Stores, Luxury Guest Farms, Wine Estates, Game Farms
Needs: Brands looking to add new offerings seek fresh, innovative concepts and multi-sensory experiences. They aim to introduce entirely new services and enhance their seasonal campaigns and customer interactions with engaging, memorable experiences.
Brand Experience Enhancement.
We elevate your brand by integrating sensory elements that enhance customer interactions and deepen engagement. This service offers a deep dive into your entire brand, perfect for those seeking a holistic approach to enhance every aspect and touchpoint of their offering, setting them apart from competitors.
Client Type: Luxury Guest Farms, Boutique Hotels, High-End Retail Stores, Wine Estates, Game Farms, Tourist Offerings
Needs: Brands that want to stand out from competitors and take a holistic approach to enhance every customer interaction and touchpoint. They are looking for a comprehensive strategy that seamlessly integrates sensory elements into all aspects of their offering—from accommodation and dining to retail and on-site experiences—creating a cohesive, engaging, and memorable brand journey for their guests across their entire brand offering.
Product Development.
We collaborate with you to design and develop sensory-rich products that complement your brand’s identity, perfect for clients seeking to enhance their customer journey with tactile, customized items. Whether it’s bespoke cosmetics, crafted stationery, or signature gifts, our products are tailored to elevate your brand experience and create lasting impressions.
Our Clients
